Refund & Cancellation Policy

Some Fursa features are available under paid subscription plans. The price and billing period are shown clearly before you subscribe, in your local currency (XAF or GBP). Payments are handled by our payment provider, Korapay, using card or mobile money.

Where a free trial is offered, you can use the relevant features at no charge for the stated trial period. Unless you cancel before the trial ends, it may convert to a paid plan and the first payment will be taken. We will make the trial terms clear at sign-up.

You can cancel a subscription at any time from your account. Cancellation stops future renewals; it takes effect at the end of the current billing period, and you keep access until then.

Because Fursa is a digital service delivered immediately, payments are generally non-refundable once a billing period has begun. However, we will provide a refund where the law requires it, or where you were charged in error, were unable to access a paid feature because of a fault on our side, or cancelled within any cooling-off period we offer at purchase.

Email hello@getfursa.com from your account address, with the date and amount of the payment and a short explanation. Approved refunds are returned to your original payment method through Korapay, typically within 5–10 business days depending on your bank or mobile-money provider.

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to suspension of your account while the matter is investigated.

Billing questions: hello@getfursa.com.